Terms of Sale

Last updated: 13 November 2026

These terms apply to products ordered through our online shop at tvstudiogroup.com. Please read them before placing an order. Installation, survey and other services are provided under our separate terms and conditions for services.

1. About us

The shop is operated by TV & Film Studio Group Ltd, a company registered in England and Wales under company number 11217297, VAT number GB 401635240. Our main office is at Chapel Place, Rivington Street, London EC2A 3DQ. You can contact us on +44 (0) 1689 253 149 or at email@tvstudiogroup.com.

2. Your order and our contract

When you place an order you will receive an email acknowledging it. This does not mean your order has been accepted.
Our acceptance takes place when we confirm that your order is being processed or dispatched, at which point a contract is formed between you and us.
We may decline an order — for example if a product is unavailable, if we cannot deliver to your address, or if there is an obvious error in the price or description. If so we will tell you and refund any payment in full.
We sell to customers in the United Kingdom only.

3. Prices and payment

Prices are in pounds sterling. Prices are shown excluding VAT with the VAT-inclusive price alongside; VAT is charged at the prevailing UK rate (currently 20%).
Delivery charges are shown in your basket and at checkout before you pay.
Multi-roll discounts are applied automatically in your basket. Discounts cannot be combined with project quotes unless we agree otherwise in writing.
Some products are shown as “price on request”. We will confirm the price, including delivery, in writing before you commit to buying.
Where you pay by bank transfer, we will send a pro-forma invoice and dispatch your order once payment has cleared.

4. Delivery

Delivery charges, areas and methods are set out on our Delivery & Returns page. Any delivery dates we give are estimates.
Full rolls of Silent Roof Material are delivered on a pallet. You are responsible for making sure there is safe access for the delivery vehicle and someone available to receive the goods and move them from the kerbside.
If a delivery fails because no one is available or the site cannot be accessed, we may charge for re-delivery.
The goods are your responsibility from the time they are delivered to you or collected by you. Ownership of the goods passes to you once we have received payment in full.

5. Your right to cancel (consumers)

If you are a consumer, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you can cancel your order within 14 days of the day you (or someone you nominate) receive the goods, without giving a reason.

To cancel, tell us clearly by email or in writing, quoting your order number.
You must return the goods within 14 days of telling us you are cancelling, unused and in their original condition. Unless the goods are faulty, you are responsible for the cost of returning them — for full rolls this means pallet collection.
We will refund the price of the goods and the standard delivery charge within 14 days of receiving the goods back (or evidence that you have returned them). We may reduce the refund if the goods have been handled more than necessary to inspect them.
This right does not apply to goods made to your specifications, which includes Silent Roof Material cut to the length you order.

If you are buying in the course of a business, the statutory right to cancel does not apply. We may accept returns of unused, resaleable stock at our discretion, and may charge for collection and restocking.

6. Faulty or damaged goods

Please check your delivery on arrival. If packaging is visibly damaged, note this on the carrier’s delivery paperwork, and tell us about any damage or missing items as soon as possible, ideally within 2 working days, with photographs.
If you are a consumer, nothing in these terms affects your legal rights under the Consumer Rights Act 2015. Goods must be as described, fit for purpose and of satisfactory quality; if they are not, you may be entitled to a repair, replacement or refund.
If you are a business customer, we warrant that the goods will correspond with their description at the time of delivery. If they do not, we will repair, replace or refund them at our option, provided you notify us within 14 days of delivery.

7. Product information, suitability and safety

Product photographs are for illustration. Technical data is taken from manufacturers’ specifications and may be updated.
It is your responsibility to make sure products are suitable for your roof and intended use, and that any installation is carried out safely and competently, in line with HSE guidance including HSG33 Health and safety in roof work. Fixings sold for securing roof matting are not rated for lifting or overhead load-bearing use.
Work on fragile roofs and on asbestos cement sheets carries serious risks and is subject to legal controls. We strongly recommend professional installation.

8. Our liability

We do not exclude or limit our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, for fraud, or for breach of your statutory rights as a consumer.
If you are a consumer, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms, but not for loss that is not foreseeable, or for business losses.
If you are a business customer, our total liability arising from any order is limited to the price paid for that order, and we are not liable for loss of profit, loss of business, or any indirect or consequential loss.

9. Your information

We use the personal information you give us to process your order and respond to your enquiries, as described in our privacy policy.

10. Law and disputes

These terms are governed by the law of England and Wales. If you are a consumer living in Scotland or Northern Ireland you may also bring proceedings in your local courts. If you have a complaint, please contact us first and we will do our best to resolve it.