Delivery & Returns

We deliver to addresses in the United Kingdom. Delivery charges are calculated automatically in your basket and at checkout, and all prices below exclude VAT unless stated.

Delivery charges — UK mainland

What you’re ordering	How it’s delivered	Charge
SRM A5 sample	Post	£9.95 inc VAT
SRM cut lengths (1–59 m²)	Courier, rolled and wrapped	£19.95 + VAT per order
SRM full rolls (60 m²)	Pallet delivery	£85.00 + VAT per roll
Fixings & fittings	Parcel or with your SRM order	Included in your quote
Any order	Collection by arrangement	Free

Where an order contains more than one type of item, you pay the single highest applicable delivery charge — for example, a sample sent with a cut length is delivered for the cut-length charge only.

Scottish Highlands & Islands, Northern Ireland and offshore

Pallet and courier deliveries of SRM rolls and cut lengths to the Scottish Highlands and Islands, Northern Ireland, the Isle of Wight, the Isles of Scilly, the Isle of Man and the Channel Islands are quoted individually. Samples are sent at the standard rate. Please request a delivery quote or call +44 (0) 1689 253 149.

Pallet deliveries

Each 60 m roll is approx. 1.2 m in diameter and weighs around 49 kg.
Pallet deliveries are made to the kerbside. Please make sure someone is available to receive the delivery, with a forklift or two people to move each roll.
Tell us in the order notes about any access restrictions — narrow lanes, height or weight limits, gatehouse or site booking requirements — so we can arrange a suitable vehicle.

Dispatch

We’ll confirm your dispatch and delivery date by email once your order has been accepted and, for bank transfer orders, once payment has cleared. If you need delivery by a particular date, please contact us before ordering.

Damaged or missing items

Please check your delivery when it arrives. If the packaging is damaged, note it on the carrier’s paperwork, and let us know about any damage or missing items as soon as possible — ideally within 2 working days — with photographs, so we can put it right quickly.

Returns

Consumers can cancel an order within 14 days of delivery and return unused goods in their original condition. Return costs are your responsibility unless the goods are faulty.
Cut lengths are made to your order and can’t be returned unless they are faulty.
Business customers: returns of unused, resaleable stock are accepted at our discretion and may be subject to collection and restocking charges.
To arrange a return, email email@tvstudiogroup.com with your order number. Full details are in our Terms of Sale.