Privacy Policy
Last updated: 13 November 2026
This notice explains how TV & Film Studio Group Ltd (“we”, “us”) collects and uses personal information when you visit tvstudiogroup.com, make an enquiry, or buy from our online shop, and the rights you have under UK data protection law (the UK GDPR and the Data Protection Act 2018).
Who we are
TV & Film Studio Group Ltd is the data controller for your personal information. We are registered in England and Wales under company number 11217297. Our main office is at Chapel Place, Rivington Street, London EC2A 3DQ. For any privacy question or request, email email@tvstudiogroup.com or call +44 (0) 1689 253 149.
Information we collect
- Enquiries and quote requests — your name, company, email address, phone number, delivery postcode and the details of your enquiry.
- Orders — your name, company, billing and delivery addresses, email address, phone number, the products you order, order notes and payment status. If you create an account, your login details and order history.
- Payments — for bank transfer orders we record that payment has been received. If card payments are offered, they are handled by the payment provider and we do not see or store your full card details.
- Website usage — information such as your IP address, browser, device and the pages you visit, collected through cookies and similar technologies (see below).
How we use it, and our lawful basis
| Purpose | Lawful basis |
|---|---|
| Processing and delivering your order, sending order and delivery updates, handling returns | Contract |
| Responding to enquiries and preparing quotes, surveys and installation proposals | Legitimate interests (responding to people who contact us) or steps prior to a contract |
| Keeping accounting and tax records | Legal obligation |
| Protecting our website and forms from spam and misuse | Legitimate interests |
| Understanding how our website is used so we can improve it | Consent, where required for analytics cookies |
| Sending marketing emails | Consent — we only do this if you have opted in, and you can unsubscribe at any time |
Who we share it with
We never sell your personal information. We share it only where necessary with:
- couriers and pallet networks, so they can deliver your order;
- our website hosting and email providers (Fasthosts, UK);
- Google, which provides reCAPTCHA spam protection on our forms and Google Analytics website statistics;
- payment providers, if you pay by card;
- our accountants and professional advisers, and HMRC or other authorities where the law requires it.
Some of these providers (such as Google) may process data outside the UK. Where they do, the transfer is protected by UK adequacy regulations or the International Data Transfer Agreement / UK Addendum to the EU Standard Contractual Clauses.
How long we keep it
- Orders, invoices and related correspondence: 6 years after the end of the financial year they relate to, as required for tax purposes.
- Enquiries that don’t lead to an order: up to 2 years, so we can follow up on quotes and answer related questions.
- Customer accounts: until you ask us to close your account, subject to the order records above.
Cookies
- Essential cookies make the shop work — for example remembering what’s in your basket (
woocommerce_cart_hash,woocommerce_items_in_cart,wp_woocommerce_session_*) and keeping you logged in. These can’t be switched off. - Security cookies — Google reCAPTCHA helps protect our forms from spam and abuse.
- Analytics cookies — Google Analytics helps us understand how visitors use the site. You can block these in your browser settings or with Google’s opt-out tool.
Your rights
You have the right to ask for a copy of your personal information, to have it corrected or deleted, to restrict or object to how we use it, to ask for it to be transferred to you or another organisation, and to withdraw consent at any time where we rely on consent. To make a request, contact us using the details above. We’ll respond within one month.
If you’re unhappy with how we’ve handled your information, please tell us first so we can try to put it right. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.
See also our Terms of Sale.